Refund Policy
Automatic refunds are processed for failed or cancelled deliveries. Contact support with your order reference if you need assistance.
| Product | Refund | How it works |
|---|---|---|
| Virtual numbers & rental numbers | Refunds are reviewed against the delivery outcome. If the window closed and no code arrived, contact support with your order reference. | |
| Email OTP inboxes | Email OTP inboxes are not available for purchase yet, so no charge can be raised for one. | |
| eSIM data | The profile is issued before you are charged, so a plan that never arrived costs nothing. Once a profile is issued and installed it is not automatically refundable; contact support with your reference and we will review the network's status. | |
| Residential proxies | Proxies are not available yet, so these plans cannot be ordered and no charge can be raised for one. | |
| Digital accounts (marketplace) | Uncertain purchases are held for provider reconciliation. Contact support with your reference and do not place the same order again. | |
| Airtime & data bundles | Airtime and data bundles are not available yet, so they cannot be ordered and no charge can be raised. When they open, a failed delivery will be refunded automatically to your wallet balance. | |
| Gift cards | Gift cards are strictly non-refundable, whether redeemed or not. This is enforced in the backend, not just the wording on this page. | |
| Bulk & scheduled orders | Failed or unfulfilled units are refunded to your wallet. |
How fast are refunds?
A refund is recorded in your wallet after it has been approved and processed. Timing depends on the provider review. Contact support if you need help with a payment.
What isn't covered
Products that were delivered and then misused, accounts banned by the platform they belong to, and gift cards. We can't reverse a delivered credential or a consumed data bundle.
Disputes
If you believe a charge was wrong, message us with your order reference within 14 days via support. We will review the available delivery and payment records.