Guides
Understanding Wallet Withdrawals
What happens when you withdraw from your Pryva wallet, and what to check before you do.
Before you withdraw
Add and verify your bank account details in Settings before requesting a withdrawal. The name on the bank account must match the name on your Pryva account — mismatches are flagged for review and can delay the transfer.
What "sent to bank" means
A withdrawal marked "Processing" means the transfer has been submitted to the payment provider. "Paid out" means the bank confirmed receipt. Processing times vary by bank and can take up to one business day.
If a withdrawal is delayed
Check the status in your wallet history. If it has been more than one business day and the status has not updated, contact support with the withdrawal reference. Do not submit the same withdrawal again — a duplicate request will not speed up the original.
Questions about an existing order? Contact support.